Cancelled Events – What to Do

At Smart Tix, we understand how disappointing it can be when an event is cancelled. Rest assured, we’ve made the refund process as simple and seamless as possible.

Notification Process

• If your event has been cancelled, we will notify you via email with all the details you need.
• There's no need to contact us directly — we’ll handle everything for you.
• If we don’t have your most current email address, you will still receive your refund automatically (depending on how you paid).

Refund Process

For Credit or Debit Card Purchases

• You will receive a full refund automatically, including any refundable ticketing fees.
• Refunds are processed to the original payment method.
• No action is required from you.

For Cash, EFTPOS, or Gift Voucher Purchases

• If you purchased your tickets in person via cash, EFTPOS, or used a SmartTix gift voucher:
• Please submit a refund request using the following form: Request a Refund
• Our team will process your request and arrange for your refund as quickly as possible.

What Else to Know

• Refunds may take a few business days to appear in your account, depending on your financial institution.
• If you haven’t received your refund within 10 business days of the cancellation notice, feel free to contact us.

We Appreciate Your Support

We know cancellations can be frustrating and we thank you for your understanding. Our goal is to make your experience as hassle-free as possible while ensuring you're taken care of promptly and fairly.

Need Help?

Reach out to our team at support@smarttix.au if you have questions not covered here.