Postponed Events

Postponed Events – What You Need to Know

At Smart Tix, we understand that plans can change, and sometimes events may need to be postponed. If your event has been affected, here’s everything you need to know:

We’ll Keep You Informed

If your event has been postponed, you don’t need to contact us — we’ll notify you via email as soon as we receive official confirmation from the event promoter or venue.
Please ensure your email address is up to date in your SmartTix account so we can keep you informed.

Your Tickets Are Still Valid

Even if you don’t receive our email, your original tickets will remain valid for the new event date.
As details are confirmed, we will also post updates on the event’s show page on our website.

What Happens Next

Once the new event date is announced, your existing tickets will automatically transfer to the rescheduled date — no further action is needed on your part.
If you're unable to attend the rescheduled event, or if the event cannot be rescheduled, you’ll be eligible for a full refund.

Refunds for Postponed Events

If a refund is required, we’ll guide you through the process once the new event date has been confirmed or officially cancelled.
Refunds will be processed to the original payment method used at the time of purchase.

Thank You for Your Patience

We truly appreciate your flexibility and support as we work with promoters and venues to reschedule affected events. Your understanding helps support the live events industry and ensures everyone’s safety and enjoyment.

Questions?

Feel free to reach out to our support team at support@smarttix.au if you have any concerns not addressed here.

Smart Tix Australia
(A division of Credential Management Pty Ltd ABN 73 675 928 122)

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