Smart Tix is an innovative ticketing platform that simplifies event management and ticket sales.

You can purchase a ticket by visiting our website, selecting the event, and following the checkout process.

Refund policies vary by event. Please check the event details or contact support for more information.

You can contact customer support via email at support@smarttix.com or call us at (03) 8560 6833.

Yes, we use industry-standard encryption to protect your personal information.

Refundable tickets are an optional add-on available when purchasing event tickets. They provide enhanced cancellation rights if you are unable to attend the event due to specific reasons such as illness, travel delays, or adverse weather conditions.

To verify if you have purchased Refundable Tickets, review your original purchase confirmation email.

If you opted for Refundable Tickets during your original purchase, you can request a refund by contacting our refund team here. Please ensure your refund request is made within 60 days of the event date.

Refunds can be requested for over 20 specified circumstances. You can view the complete list in our Refundable Tickets Terms and Conditions of Sale here.

Refund requests must be submitted no later than 60 days after the event date.

Refunds for a change of mind are not permitted. Refunds can only be requested for circumstances that meet the approved reasons listed in our terms.

Refundable Tickets must be selected at the time of the original purchase. It is not possible to switch to Refundable Tickets after your initial transaction.

Yes, you may request a partial refund on your ticket purchase if your circumstances align with the approved reasons.

For events that are canceled or rescheduled, Ticketek will handle all refunds directly. You do not need to request a refund separately for Refundable Tickets in these cases. Details will be communicated to you if an event is canceled or rescheduled.

Refundable Tickets are available for purchases through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals, but not for Ticketek Marketplace Fan-to-Fan ticket sales.

Refundable Tickets are not available for Ticketek Gift Voucher purchases.

We are unable to refund the additional charge for Refundable Tickets if they were selected by mistake.

Securing our website is paramount for protecting sensitive information and preserving customer trust. Our website uses comprehensive security practices to ensure that all our user interactions remain confidential, secure, and reliable, reinforcing our ability to handle and protect valuable information. Implementing robust security measures is crucial not only for safeguarding data from unauthorized access and breaches but also for maintaining the overall integrity and reputation of our online presence.