Cookie Policy

Introduction

Welcome to Smart Tix’s Cookie Policy. This Cookie Policy explains how Smart Tix, and its affiliates, use cookies and similar technologies to recognize you when you visit our websites, including without limitation www.credentialmanagement.com.au, and the subdomains of each, and any other website or mobile application owned, operated or controlled by Smart Tix (collectively, the “Sites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They are widely used to make websites work, enhance user experience, improve performance, and provide data insights to website operators.

Cookies may be first-party (set by Smart Tix) or third-party (set by other companies, such as analytics or advertising providers).

Why We Use Cookies

We use cookies and similar tracking technologies for several key purposes:

  1. Essential Cookies
  2. These cookies are necessary for the core functionality of our Sites. They enable features like secure log-ins, ticket booking flows, session tracking, and fraud prevention.

  3. Performance and Analytics Cookies
  4. These cookies collect anonymized data to help us understand how users interact with our website (e.g., pages visited, time spent, errors encountered). This helps us improve functionality, design, and performance.

  5. Functionality Cookies
  6. These cookies remember your preferences (like language or region), so you don’t need to re-select them each time you visit.

  7. Targeting or Advertising Cookies
  8. These cookies may be set by us or our advertising partners to deliver relevant ads based on your browsing behavior on our Sites and other websites. They may also limit how often you see an ad and help measure ad effectiveness.

Do We Use Third-Party Cookies?

Yes. Third parties may set cookies through our Sites for various reasons, including:

  • Advertising and remarketing (e.g., Google Ads, Meta/Facebook)
  • Analytics (e.g., Google Analytics, Hotjar)
  • Social media integrations (e.g., Facebook, Twitter sharing features)
  • Payment processors or customer service tools

These cookies are subject to the privacy policies of the respective third parties.

How You Can Control Cookies

You have several options to manage your cookie preferences:

  1. Browser Settings
  2. Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. However, if you disable cookies, some features of our Sites may not function properly.

    Please note: Disabling cookies may affect the functionality and usability of parts of the Sites, including the ability to complete bookings.

  3. Consent Management Tool
  4. If available on our Sites, you may also control cookie preferences via a banner or privacy settings panel that appears on your first visit.

  5. Do We Use Cookies for Targeted Advertising?
  6. Yes, we may allow third-party advertisers to place cookies on your device to show you relevant ads across the web. These cookies collect anonymized data about your browsing behavior to build a profile of your interests.

    This process does not collect personal information that directly identifies you (like your name or email address), unless you have explicitly provided it.

    You may opt out of targeted advertising through industry platforms such as:

How Often Will This Policy Be Updated?

We may update this Cookie Policy periodically to reflect:

  • Changes to our use of cookies
  • Updates in technology or law
  • New features or third-party integrations

Please check this page regularly to stay informed about how we use cookies and how you can control them.

Contact Us

If you have questions about this Cookie Policy or our use of cookies and tracking technologies, please contact:

Data Security Officer

Smart Tix Australia

Email: support@smarttix.au

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Smart Tix Australia
(A division of Credential Management Pty Ltd ABN 73 675 928 122)

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